Delivery Details

Our Delivery Charges

Any order over the value of £35.00 is free of charge, any orders under £35.00 incur a £3.95 delivery cost.

Where we deliver

We will deliver to all postal areas in the UK, but delivery of certain products to the Channel Islands, Isles of Scilly Isle of Wight and the Isle of Man, may not always be possible or may incur a delivery charge. We will advise of this additional charge by email. We do not deliver to the Republic of Ireland or export goods outside the UK.

For security reasons we cannot deliver to a PO Box address. We also reserve the right not to deliver orders if we believe the address is not secure. If this affects an order you place, we will notify you as soon as possible.

How we deliver

We despatch orders using:

• City Link Next Day (99.9% of orders are shipped using this method)

We may at times send your parcel using one of the below methods.

• Royal Mail 1st class recorded delivery
• Royal Mail 2nd class recorded delivery
• Royal Mail Parcel post
• Independent carriers

We will choose the most effective method of delivery based on the value of your order, the content, the cost to us of delivery and getting your order to you safely and as fast as possible.

When to expect your order

We aim to despatch all goods within 24 hours of receipt of order. Most orders will be despatched on the same day for orders received before 4pm. Orders received at the weekend will be despatched the next working day.

Our Standard delivery is by City Link Next day although this is not a guaranteed service, 99.98% of our pacels are delivered next day.  

The delivery times and details quoted below apply to products in stock.

Our carriers may deliver at any time between 9am and 5.30pm and up to 3 days after despatch.

Delivery to addresses on islands or in remote areas of the UK mainland may take longer than our usual delivery times, and maybe subject to further charges. Please contact us prior to placing your order. 

What happens if we are unable to deliver?

We always send an e-mail to the e-mail address you submitted to inform you when your order has been despatched. If goods cannot be shipped within a reasonable time we will e-mail you to advise you of this and, if there is to be a delay, ask if you wish to continue with the transaction and offering you the opportunity to cancel or part-ship your order.

Cartridgekid.co.uk recorded deliveries will usually be made during Monday to Friday between 9am and 5.30pm.

We realise that occasionally we may try to deliver an order and nobody will be available to sign for the goods or the item may be too large to post.

Each time an attempt is made, our delivery agent will leave a card at the delivery address confirming that they have tried to deliver. This card contains details for you to arrange to collect the order directly from their depot or to arrange a convenient time to deliver. The goods will only be held for a limited time. Please respond within the timescale mentioned on the card.

Other delivery information

If you have received an e-mail informing you of the despatch of goods you can be certain they are in transit. If you do not receive your goods within five working days you should contact us. Over 40% of lost parcels are often just waiting to be collected from a neighbour or a local sorting office, so please check first. Compensation is limited to the cost of the goods ordered and will take the form of a replacement or a refund. If you do not notify us within 21 days of ordering that your goods have not been received, we cannot offer a refund or replacement.

We take no responsibility for the non-receipt or loss of goods when delivered with special instructions to Royal Mail at the time of ordering, eg: "if not in leave in the shed". Any deliveries that have not been received and include such instructions will not be subject to refund or replacement.

Cartridgekid.co.uk reserves the right to cancel orders if we have insufficient stock to deliver the goods you have ordered; or we do not deliver to your area or country; or if one or more of the goods you ordered was listed with incorrect information including without limit price, and/or description for whatever reason; or if we have reason to believe that you will not comply with these Conditions of use.